Director of IT · Head of IT

Director of IT

KERV Interactive · Austin, TX · Aug 2025 – Present

Brought structure, security, and scalability to a rapidly growing interactive video technology company supporting 110+ users in a cloud-first, fully SaaS environment.

• Lead global IT operations and end-user support across collaboration platforms, identity, endpoint management, and the SaaS application portfolio.
• Deployed Okta SSO to unify identity management across core SaaS tools, closing security gaps and simplifying user access.
• Achieved TPN Gold security certification.
• Prepared the organization for a SOC 2 Type II audit—control design, policy authoring, evidence collection, and coordination with external assessors.
• Consolidated AI tool licensing and billing under IT governance and established usage guidelines to scale AI productivity tools safely across teams.
• Launched an ongoing security awareness program, reducing phishing susceptibility by 40%; implemented DMARC monitoring and anti-phishing controls.
• Reduced SaaS spend by 10% through license optimization, duplicate-tool elimination, and disciplined vendor management.
• Partnered with Sales and Customer Success on enterprise security questionnaires and customer-facing security posture presentations.

Independent Technology Consultant

Austin, TX · Apr 2025 – Present

• Deliver fractional Director of Technology services to biotechnology and hardware engineering clients: infrastructure assessments, network design and security hardening, IT strategy, and training of client IT teams.

Director of Information Technology

Skydio · San Mateo, CA · Aug 2020 – Apr 2025

Led IT through hypergrowth at the largest U.S. drone manufacturer, scaling the team from 1 to 11 FTEs as headcount grew from ~100 to 1,000+ across factories, flight-test sites, and offices worldwide.

• Rolled out Okta SSO/SCIM and Workspace ONE UEM across the fleet, cutting onboarding time 40% and closing MFA coverage gaps.
• Deployed Juniper, Cisco Meraki, and UniFi networks with secure Wi‑Fi and SD‑WAN at new sites within aggressive go-live windows; stood up secure server rooms.
• Built Skydio’s first enterprise IT helpdesk on Freshservice with ITIL-aligned incident, change, and asset management—20% reduction in mean time to resolution within 90 days.
• Introduced 5G and Starlink communications kits for field operations, minimizing connectivity failures during flight tests.
• Partnered with the CISO to pass SOC 2 and ISO 27001 audits—owned IT and infrastructure controls, maintained evidence repositories, and authored incident-response playbooks.

Director of IT Operations

Zenfolio · Menlo Park, CA · May 2016 – Jul 2020

• Consolidated 5 data centers into a hybrid cloud, driving a 40% CAPEX reduction and 30% faster deployments.
• Migrated 15 PB of customer media to cloud object storage, saving $1M in annual OPEX.
• Led a distributed global team (US, Vietnam, Argentina) to 99.9% uptime and 95% ticket SLA attainment.
• Co-owned PCI DSS and GDPR compliance with Security, Legal, and Engineering—tokenization, encryption, and updated privacy policies across 3 continents.

Senior IT Manager

OPSWAT · San Francisco, CA · Apr 2015 – Apr 2016

• Engineered a hybrid AWS/on-premises stack; trimmed cloud spend 30% with reserved instances and a tagging strategy.
• Implemented cloud PBX and a 10 GbE core network, reducing latency to build servers by 25%.

Director of IT

Coraid · Redwood City, CA · Dec 2011 – Mar 2015

• Unified on-site and outsourced 24×7 support; rolled out Okta SSO as an early enterprise adopter.
• Cut infrastructure costs 40% through data-center consolidation and contract renegotiation.

IT Manager

Opus Capital Ventures · Menlo Park, CA · Oct 2007 – Dec 2011

• Built and operated a high-security IT environment for venture capital partners—zero critical incidents over 4 years.

Earlier career — Senior IT Manager / Systems Administrator

1996 – 2007

• NetApp (via Decru acquisition), MongoNet, GNAC, EFI, US Robotics—rapid startup infrastructure builds, M&A integrations, and lab environments supporting encryption R&D.